Pocket and postcard-size custom pet portraits are personalized products purchased and paid for in full through the online shop.

If you wish to cancel an order, please contact me as soon as possible.

Before work begins: A cancellation and refund may be available.

After work begins: Because the artwork is being created specifically for you, the order is generally non-refundable and cannot be cancelled, except where required by applicable law.

If I am unable to complete an accepted order, I will refund the amount paid for artwork that I am unable to supply.

A custom-size commission requires a 50% deposit to confirm the commission and add it to my working list.

Once the commission has been accepted and scheduled, this deposit is non-refundable, except where required by applicable law or if I am unable to complete the commission.

If you cancel the commission after booking, the deposit will therefore generally not be returned.

The remaining balance becomes payable according to the commission process described in the Terms and Conditions.

If I am unable to complete the commission, I will refund amounts paid for work that I am unable to supply, as appropriate.

If you wish to request a return of an original artwork, please contact me promptly after receiving it.

Any return must be authorized before the artwork is sent back.

To be eligible for an approved return, the artwork must be returned in its original condition and appropriately packaged to protect it during transit.

Unless the artwork arrived damaged, defective, or materially different from its description, return shipping costs may be the customer’s responsibility.

A refund will be processed after the returned artwork has been received and its condition has been assessed.

Any mandatory rights available under applicable consumer law remain unaffected.

Because digital stationery and other digital products cannot ordinarily be returned after delivery, digital purchases are generally non-refundable once the file has been supplied, downloaded, or accessed.

Please contact me if:

• The file is defective;
• You received the wrong file;
• The product is materially different from its description; or
• You are unable to access the purchased file because of a problem with the file itself.

I will first make reasonable efforts to correct the problem or provide a working file. A refund or other appropriate remedy may be provided where necessary or required by law.

If physical artwork arrives damaged, please contact me as soon as reasonably possible.

Please keep the artwork and all packaging and provide:

• Your order information;
• Clear photographs of the damage;
• Photographs of the exterior packaging; and
• Photographs of the interior packaging.

This information may be required to assess the damage or make a claim with the carrier.

Depending on the circumstances and the nature of the artwork, an appropriate resolution may include repair, replacement where possible, or refund.

Because original and commissioned artworks are individually created, an identical replacement may not always be possible.

If your order appears to have been lost in transit, please contact me so the shipment can be investigated with the applicable postal or courier service.

A refund or other resolution will be determined once the circumstances of the shipment have been established and subject to any applicable consumer rights.

A carrier delivery estimate is not a guaranteed delivery date unless expressly stated otherwise.

Approved refunds will generally be issued to the original payment method where reasonably possible.

Processing times after a refund has been issued depend on the payment provider or financial institution and are outside the control of FMurphy Art Studio.

Original shipping charges and return shipping costs may not be refundable unless the return results from damaged, defective, incorrectly supplied, or materially misdescribed goods, or where otherwise required by law.

Personalized commissions and delivered digital products are generally not refundable simply because a customer changes their mind, subject to applicable law.

For original artwork, any change-of-mind return must meet the requirements under “Original Artwork” of this Policy.

Customers outside Canada may have mandatory return, cancellation, refund, or other consumer rights under the laws applicable to their purchase.

Nothing in this Policy is intended to remove or limit those rights where they apply.

Additional provisions concerning orders, commissions, payments, sketch approval, artistic interpretation, copyright, shipping, digital-product licensing, and other conditions of purchase are contained in the FMurphy Art Studio Terms and Conditions.

Where a mandatory consumer law applies, that law takes precedence over any conflicting provision of this Policy.